We want you happy with every bit of gear that leaves our shed in Eaton. If something isn’t right, here’s how we make it right.
Our 30-day return window
You have 30 days from the day your order arrives to start a return for a change of mind, sizing issue, or any other reason.
To be eligible, the item must be unused, in its original condition, with all tags and packaging. You’ll also need your receipt or order number.
Your rights under Australian Consumer Law
Nothing in this policy takes away your rights under the Australian Consumer Law. If an item is faulty, not as described, or doesn’t do what we said it would, you’re entitled to a refund, replacement, or repair — even outside our 30-day window. Major faults are your choice between refund or replacement; minor faults we’ll repair where reasonable.
How to start a return
Email [email protected] with:
- Your order number
- The item(s) you’d like to return
- A short note on why (and a photo if it’s damaged or faulty)
We’ll reply within one business day with the return address and any next steps. Please don’t post anything back before you hear from us — items sent without an approved return can’t be processed.
Return postage
- Change of mind, wrong size, or no longer needed: you cover the return postage. We recommend a tracked service so nothing goes missing.
- Faulty, damaged in transit, or wrong item sent: we cover it. Just send us a photo with your email and we’ll sort out a prepaid label or reimburse the postage.
What we can’t accept back
A few things can’t come back to us, mostly for safety, hygiene, or because we can’t resell them as new:
- Bats that have been knocked in, oiled, or used — once a bat is prepped or used in the middle, it can’t be resold as new.
- Used protective gear — boxes/groin guards, mouth guards, inner gloves, or anything worn next to the skin.
- Custom orders — bats with custom stickers, grip work, or any prep done to your spec.
- Gift cards.
If you’re not sure whether your item fits one of the above, just ask — we’d rather sort it out before you post anything.
Damaged, faulty, or wrong item
Please check your order as soon as it arrives. If anything is defective, damaged in transit, or we’ve sent you the wrong thing, contact us straight away at [email protected] with a photo. We’ll evaluate it and make it right — refund, replacement, or repair, depending on what works best for you under the Australian Consumer Law.
Refunds
Once we receive and inspect your return, we’ll email you to let you know whether the refund has been approved.
If it’s approved, the refund goes back to your original payment method within 10 business days. Banks and card providers can take a few extra days to post the funds, so allow a little buffer on top.
If more than 15 business days have passed since we approved your return and you haven’t seen the refund land, please email us at [email protected] and we’ll chase it.
Exchanges
The fastest way to get the right item is to return the original and place a new order for what you want. Once your return is approved we’ll refund the original, and your new order ships as normal.
If the item you want is in stock and you’d like us to swap directly, let us know in your return email and we’ll see what we can do.
Where we ship
We’re an Australian retailer and currently ship within Australia only.
Still have questions?
We’re a small WA-based team and we read every email. Get in touch at [email protected] and we’ll get back to you within one business day.